Our No-Fix-No-Fee policy means that if the technician does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer, apart from a small callout fee.
If the technician is able to resolve the problem or carry out the repair, but is prevented from doing so by the customer requesting the technician not to proceed with the work, then the customer is charged for the technician's time spent to that point.
If the technician is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key, then the customer is charged for the technician's time spent to that point.
If the technician provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the technician's time spent to that point.
Page Last Updated: 22nd April 2010 16:15